Matt

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Activity overview

Latest activity by Matt
  • Matt created an article,

    Is the Team Secret in webhook URL and email secure?

    You might think that using the team secret in the webhook URL poses a security threat, e.g. because 'somebody' might listen to the web traffic. The same might apply for the team email address which...

  • Matt created an article,

    I try to delete a user and get this message "This user can't be removed cause he needs to be in at least one team."

    This message is displayed under circumstances if you are a team admin and try to remove a user from your team.  SIGNL4 currently does not support team-less users. So, when you try to remove a user ...

  • Matt created an article,

    Setup step 2: Create Freshservice connector app in SIGNL4

    After you have obtained the required Freshservice API key in setup step 1, you can now setup the connector app in your SIGNL4 team by following the instructions below. From the menu, choose the SI...

  • Matt created an article,

    Setup step 3: Create Automators in Freshservice

    Data exchange between Freshservice and SIGNL4 is driven by Freshservice Automators. They control the following integration elements: Automator 1: Which tickets should be forwarded to SIGNL4 and wh...

  • Matt created an article,

    Setup step 1: User role and API key in Freshservice

    SIGNL4 uses the Freshservice REST API (https://api.freshservice.com/) to read ticket data or linked entities (e.g. retrieving the name of a department a ticket belongs to). Read through the next se...

  • Matt created an article,

    Getting started

    The Freshservice connector app makes 2-way integration with Freshservice a a child's play and responding to service desk tickets can be done conveniently via the SIGNL4 mobile app. Feature overview...

  • Matt created an article,

    Configure automatic Signl status updates

    When tickets change status in Freshdesk corresponding Signls in SIGNL4 can change their status well. Read all details in this article. How it works When a ticket was forwarded to SIGNL4 (read detai...

  • Matt created an article,

    Configure ticket updates when Signls change status

    When Signls are acknowledged or closed in SIGNL4, corresponding tickets in Freshdesk can be updated in a way you like. Read all details in this article. How it works A Signl status change (acknowle...

  • Matt created an article,

    Which tickets are forwarded to SIGNL4?

    The Freshdesk connector app creates a new automation rule in Freshdesk automatically when it is started for the first time. You can find all the details about that automation rule in this article. ...

  • Matt created an article,

    Setup and required permissions

    When you create a new connector app instance in any of your SIGNL4 teams, you can configure some parameters or you leave it with the default values. In any case there is two fields that you need to...